Returns & Exchanges

As we do not accept exchanges due to incorrect sizing, please measure your furkid correctly before purchasing our products to ensure you get the correct size.

Received a faulty item?

If you receive an item that is faulty, please contact us within 3 days of delivery and we will replace this item for you free of charge and cover all associated shipping costs.
*Original shipping costs are non-refundable*
Please inspect your purchases immediately upon receipt. In the event of damage caused by shipping, the delivery company may require an inspection, so please retain all packing materials.


1. Take a photo/ video of the faulty item in good lighting.
2. Send a request to - please include your order number and / or item so that we can easily identify your purchase.
3. Once we have confirmed receipt of your email and that the product is indeed faulty, we will provide a shipping address for you to return to.
    *For Singapore-based customers, we will pick up and exchange the goods at your time and place of convenience*


    If you have any questions before ordering, please do not hesitate to get in touch here - we would love to help!